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#Frequently asked questions

Welcome to JMessentials! Here are some of our most frequently asked questions to help you navigate our website and answer any questions you may have about your order.

Howlong does it take for home delivery?
Delivery times will vary depending on your location and chosen shipping method. Please see our shipping information page for details.
What are the shipping costs?
Shipping costs are calculated at checkout based on your order total and chosen shipping method. We may offer free shipping on qualifying orders, so be sure to check for promotions!
Do you offer order tracking?
Yes, you will receive a confirmation email with tracking information once your order ships.
Can I collect my order from a store?
Unfortunately, we do not currently offer in-store pickup.
Whatis your return policy?
You can find our complete return policy details on our website. Generally, we accept returns of unworn and unwashed items within purchase
How long will it take to receive a refund?
Once your returned item is received and inspected, we will process your refund within. The refund will be issued to your original payment method.
Who pays for return shipping?
You will be responsible for covering the cost of return shipping unless the item is defective or damaged upon arrival.
How do I know what size to order?
Many of our products have size charts available on the product page to help you find the best fit. If you are unsure about sizing, please don't hesitate to contact our customer service team for assistance.
Do you offer product care instructions?
Care instructions can often be found on the product label or the product description on our website.
How can I contact customer service?
You can contact our friendly customer service team.